#Deposits, Withdrawals And Balances

Start here if your deposit is not showing, your withdrawable balance is smaller than expected, or a small amount moved between a market and your collateral account.

#Start With These Checks

  • Exolane runs on Arbitrum One.
  • Only native Arbitrum USDC is supported. Bridged USDC.e is not.
  • Deposits and withdrawals require ETH in your wallet for gas.
  • Only free collateral is withdrawable.
  • Balance and PnL displays can update on oracle settlement rather than instantly.

#My Deposit Is Not Showing

  1. Confirm the deposit transaction succeeded on Arbiscan.
  2. Confirm the transaction was submitted on Arbitrum One.
  3. Confirm the asset was native USDC, not bridged USDC.e.
  4. Refresh the page after the transaction confirms.
  5. If you used the wrong network or wrong asset, the funds will not appear as usable Exolane collateral automatically.

#I Cannot Withdraw All Of My Balance

  • Margin allocated to open positions is not withdrawable.
  • Pending orders or account constraints can reduce your free collateral.
  • If positions are still open, you may need to remove margin or close positions first.
  • Your wallet still needs ETH for the withdrawal transaction itself.

For the margin model and withdrawal constraints, see Collateral and Margin.

#My Balance Or PnL Looks Wrong

  • Wait a few seconds and refresh. Balances update when oracle prices update.
  • Remember that settlement uses the next valid oracle price, not the displayed quote at the moment you click.
  • Compare the timing of your order with the timing of the oracle update before assuming a bug.

If the question is really about execution price or liquidation timing, continue with Orders, Pricing and Liquidations.

#Why Did Some Margin Move Back To My Collateral Account?

Exolane keeps a small collateral reserve so on-chain keeper fees can still be paid for actions like opening, closing, and managing positions.

If your collateral account falls below $0.30, the protocol can automatically rebalance up to $3.00 from your safest market back into the collateral account. This is expected behavior, not a hidden fee.

See Automatic Collateral Reserve and Rebalancing for the exact thresholds and behavior.

#What To Share If It Still Looks Wrong

  • Wallet address
  • Deposit or withdrawal transaction hash
  • Market name if a position or margin transfer was involved
  • Approximate time and timezone
  • Screenshot showing the balance state you expected versus what you saw

#Next Steps