#Wallet And Connectivity Issues

Most reports in this category come from wallet state, browser state, or expired local sessions rather than a protocol failure. Use the checks below before assuming that funds or orders are missing.

#Start With These Checks

  • Use the official site and verify any URL against Official Links.
  • Confirm your wallet is connected to Arbitrum One.
  • Unlock your wallet and confirm the expected address is selected.
  • Keep a small ETH balance on Arbitrum for wallet transactions such as deposits and withdrawals.
  • Refresh the page and reconnect your wallet if the session looks stale.

#My Wallet Will Not Connect

  1. Make sure your wallet is on Arbitrum One.
  2. Disconnect and reconnect the wallet.
  3. Confirm your wallet supports Arbitrum.
  4. Try a different browser if the connection flow never completes.

If the app still does not connect, capture a screenshot of the error state and include your wallet type when you ask for help.

#The App Loads, But My Account Data Looks Wrong

  • Confirm the correct wallet address is connected.
  • Wait a few seconds and refresh. Some balances and PnL fields update on oracle settlement.
  • If you just placed an order, wait for the pending order to settle before assuming the state is wrong.
  • If you switched browsers or devices, remember that 1-Click Trading sessions are local to the browser where they were created.

#My Deposit Or Withdrawal Transaction Is Pending In My Wallet

  • Look up the transaction hash on Arbiscan before retrying.
  • Confirm you still have enough ETH for gas.
  • Wait for a final success or failure state before sending another transaction.
  • If the transaction reverted, protocol state does not change.

If the wallet transaction succeeded but the balance still looks wrong, continue with Deposits, Withdrawals and Balances.

#1-Click Trading Stopped Working

  • Sessions expire automatically after 24 hours.
  • Clearing browser data or switching devices removes the local session key.
  • Re-enable 1-Click Trading to create a fresh session key.
  • If you are worried the key was exposed, revoke it immediately from the UI or on-chain.

For the full security model and revoke steps, see 1-Click Trading Security.

#What To Share If The Problem Persists

  • Wallet address
  • Transaction hash if a wallet transaction was involved
  • Browser and wallet name
  • Whether the issue happened during connect, deposit, withdrawal, or trade signing
  • Screenshot or screen recording of the exact failure state

#Next Steps